Frequently Asked Questions
- General
- You can pay your bills and fines on-the-go, at your convenience any time, any day.
- Your payment records can be stored securely in your local device (if passcode is created).
- You will enjoy exclusive freebies / promotions.
- You will receive eReceipt of your completed transactions (if email setting is enabled).
- Payment
1. What is AXS m-Station?
AXS m-Station is a mobile application that allows you to make payments on your mobile devices with internet connection. It is an extension of AXS Network that caters to users who are constantly on-the-go.
2. What are the special features / benefits I will enjoy by using AXS m-Station?
3. Do I need to pay to use the services on AXS m-Station?
No, the services provided are FREE except for Condo/Building payments. An administrative fee of S$1 is applicable for any Condo/Building fees payment.
4. What are the services that I can make payment to?
The following services are available on AXS m-Station.
· Bills
- General
- Credits Cards
- Town Councils
- Healthcare
- Loans
- Insurance
- Memberships
- Condo/Building
- Season Parking
· Fines
Top-up of Telco prepaid cards will be included in the near future.
5. How do I make payments via AXS m-Station?
Payments can be made in 5 simple steps
a) At the main menu, select ‘Pay Bills’ if you are making bills payment or ‘Pay Fines’ if you are making fines payment.
b) Select your billing organisation or fines agency.
c) Enter the required information.
d) Confirm your billing or fines information at the payment summary page.
e) Proceed with payment.
6. Will I receive a receipt after I complete my transaction?
Yes, you can choose to receive an eReceipt of your successful transaction by entering your email address at the payment summary page.
7. Are the services on AXS m-Station available 24 hours daily?
Yes, the services are available any day any time, except during any scheduled maintenance. User will be prompted and informed on any schedule maintenance upon application start-up.
8. Is AXS m-Station available on Apple iOS and Android OS platforms?
Yes, AXS m-Station is available on both platforms.
9. Is AXS m-Station available for both smart phone and tablet?
Yes, we have customised apps for both smart phone and tablet.
10. Which OS versions is AXS m-Station compatible with?
Here are the OS versions AXS m-Station is compatible with.
| Devices | Compatible OS |
| Apple iOS smart phone | iOS 5 and above |
| Apple iOS tablet | iOS 5 and above |
| Android smart phone | Android 2.2 (Frozen Yogurt) and above |
| Android tablet | Android 3.0 (Honeycomb) and above |
11. What is “My Payments”?
“My Payments” is a function only available on AXS m-Station for storing and accessing your billing information and transaction history.
A passcode, for protecting your payment information securely, is required to access this function. In addition, all payment information is stored locally in the device which AXS m-Station is installed.
12. Why do I have to set up passcode to access “My Payments”?
A passcode is required so that your sensitive payment information is protected securely in your local device.
13. What is the length of the passcode?
You can create passcode of length between 6 to 12 digits.
14. What should I do if I have forgotten my passcode?
If you have forgotten your passcode, you will need to reset and create a new passcode by selecting Secure my App > Passcode (turn off your passcode function and then on again to reset your passcode).
Do note that all payment information under “My Payments” will be cleared and are irretrievable.
15. What will happen if I turn off the passcode function?
If you turn off the passcode function, all your payment information under “My Payments” (both “My Favorites” and “My Past Trans.”) will be cleared and are irretrievable.
16. Is there any method that I can transfer the payment information under “My Payments” to another device before I turn off the passcode function?
No, you will not be able to. All your payment information will be cleared and are irretrievable if the passcode function is turned off.
17. If I change from using Android device to Apple device (or vice versa), will I be able to transfer all the payment information under “My Payments” to the new device?
No, you are not able to because your payment information is stored on the local device.
18. If I have an iOS / Android smart phone device, can I view my payment information under “My Payments” on my tablet with the same platform?
No, you will not be able to view as the payment information is stored in the local device.
19. What is “My Deals”?
“My Deals” is a reward program specially designed for AXS m-Station users, to thank you for downloading and using AXS m-Station. These rewards will be given in the form of an eCoupon in “My Deals”.
20. How do I receive an eCoupon?
An eCoupon will be issued to you in “My Deals” after meeting the stated promotion requirements.
21. How do I redeem the eCoupon?
The redemption process is dependent on the reward merchant. You can refer to the process stated in the eCoupon.
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1. How do I make payment?
You can pay using eNETS (direct debit), our exclusive payment partner.
eNETS (direct debit) is an online payment facility which allows Internet Banking users to make payment using their bank accounts. It is available to DBS/POSB, OCBC, UOB or Citibank Internet Banking users. Users are required to authenticate themselves using Internet Banking User ID, PIN and token.
2. When will I be prompted to enter my Internet Banking login details?
After confirming the bills/fines to pay, you will be re-directed to eNETS (direct debit) payment gateway page.
Follow these steps to effect payment:
a) Select your bank (DBS/POSB, OCBC, UOB or Citibank).
b) You will be directed to the login page of your selected bank. Enter your internet banking User ID, PIN and token, when requested.
c) You will be directed to AXS m-Station transaction successful page if your payment is successful.
3. I am an iPhone/iPad user and face difficulties in making eNETS payment using OCBC. What could be the issue?
This could be due to the settings of your iPhone/iPad Safari browser. Please check these settings.
• Accept Cookies (if Private Browsing is “On”): make sure it is set to either “From Visited” or “Always”.
• JavaScript: make sure it is turned “On”.
• Block Pop-Ups: make sure it is turned “Off”.
To change the Safari settings, follow these steps.
a) Go to Setting.
b) Select Safari.
c) For Accept Cookies, go to Privacy. Select it and choose either “From Visited” or “Always”.
d) For JavaScript, go to Security. Swipe to turn “On” if in “Off” mode.
e) For Block Pop-Ups, go to Security. Swipe to turn “Off” if in “On” mode.
4. I am using eNETS DBS to make payment and am prompted to set up my d2pay. Do I have to do the set up every time?
No, this set up is a one-time process by the Bank and is only prompted if you are making payment using DBS d2pay (via eNETS) for the first time. During this setup process, you are to designate a DBS/POSB savings or current account as your default debiting account and the daily payment limit. The selected account and daily limit will be used for all your future DBS d2pay transactions.
After the initial set up, the amount will be deducted from your designated account and paid to AXS automatically.
Here is the process for the one-time DBS d2pay setup process.
| 1. After choosing “DBS Bank Ltd” as the payment bank, you will be directed to DBS d2pay login screen. Enter your User ID and PIN. Select “Submit” to proceed. |
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| 2. Enter the 6-digit iB Secure PIN generated from your iB Secure Device or send to you through SMS. |  |
| 3. Set up your d2pay by - designating the account type - entering the account number (omit the dashes) - setting d2pay daily limit Select “Submit” to proceed with payment. |
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| 4. Check your payment details and select “Confirm” to proceed. |  |
For more information on DBS d2pay, please refer to here.
5. Can I pay with credit cards on AXS m-Station?
No, payment by credit cards is not available.
6. What is the minimum and maximum amount I can pay through AXS m-Station in a single transaction?
The minimum payment amount is determined by your billing organisations. The maximum payment amount is the daily transaction limit set up for eNETS, either set by you or the default set by the Bank.
7. Can I make partial payment for my bills?
Yes, you may choose to make partial payment for your bills as long as it meets the minimum payment amount set by the respective billing organisations.
8. What is the maximum number of bills or fines I can pay in a single transaction?
The maximum number of bills or fines you can pay in a single transaction is 5.
9. What if I have more than 5 bills or fines to pay?
You may conduct another transaction for the remaining bills or fines.
10. How would I know that my payment is successful?
If your payment is successful, you will see a transaction successful screen and receive an eReceipt for the transaction via email (if email is being set-up).
If your payment is not successful, you will see a transaction unsuccessful screen. Follow the on-screen instructions to make your payments again.
11. How soon will my payment reach the billing organisation?
Please allow at least 2 working days for your payment to be reflected at your billing organisation’s end.
12. Is the transaction I performed secure?
AXS adopts/implements the latest industry security standards and looks to consistently upgrade our system to ensure your transactions are secure and confidential.
Users are advised to close the payment application after you have completed your transaction. For more tips to enhance online security, please go to “Secure My Apps” > “Security Tips”.
13. Who should I contact should there be any discrepancies with my payments?
Should you encounter any discrepancies, please contact AXS customer service at 6560 2727 (8am - 10pm daily).
Please quote your unique AXS m-Station Mobile ID to the customer service officer to facilitate transaction enquiry. The Mobile ID can be found at Information > About.